Customer Experience Is More Important Than Customer Service
Customer Experience Is More Important Than Customer Service, period. In their renowned book, The Experience Economy, the authors provide valuable insights into the direction of our economy. In the 1800s, our economy was driven by commodities such as cotton, water, oil, and steel. Following the industrial revolution in the early 1900s, manufacturing took over, leading […]
loyalty is more important than satisfaction
It is important to know that loyalty is more important than satisfaction. The loyalty of customers and clients is more critical than their satisfaction. Patient loyalty holds greater importance than patient satisfaction. Understanding that loyalty surpasses satisfaction isn’t difficult, is it, leaders? Satisfaction is good, but loyalty is exceptional. Is there still any confusion among […]