Customer Experience Is More Important Than Customer Service
Customer Experience Is More Important Than Customer Service, period. In their renowned book, The Experience Economy, the authors provide valuable insights into the direction of our economy. In the 1800s, our economy was driven by commodities such as cotton, water, oil, and steel. Following the industrial revolution in the early 1900s, manufacturing took over, leading […]
loyalty is more important than satisfaction
It is important to know that loyalty is more important than satisfaction. The loyalty of customers and clients is more critical than their satisfaction. Patient loyalty holds greater importance than patient satisfaction. Understanding that loyalty surpasses satisfaction isn’t difficult, is it, leaders? Satisfaction is good, but loyalty is exceptional. Is there still any confusion among […]
Courtesy Is More Important Than Efficiency
The statement “Courtesy Is More Important Than Efficiency” may sound radical, but it is a truism. As someone once asked me, “Dr. Mike, aren’t you being too radical by saying that?” I responded, “No.” This principle holds true in organizations recognized for excellence. A few years ago, I initiated a conversation encouraging organizations to strive […]
Courtesy Is More Important Than Efficiency
The statement “Courtesy Is More Important Than Efficiency” may sound radical, but it is a truism. As someone once asked me, “Dr. Mike, aren’t you being too radical by saying that?” I responded, “No.” This principle holds in organizations recognized for excellence. A few years ago, I initiated a conversation encouraging organizations to strive not […]
Perceptions Can Be More Important Than Reality
Perceptions can be more important than reality is a reality itself. A few years ago, while Andre Agassi was still at the peak of his career, Canon advertised their new “Rebel” camera featuring him, with the tagline: “Image is everything.” Fred Lee explores a slight variation of this idea: perceptions are more important than reality. […]
Financial Health Status
We need to check our financial health status regularly. This can save us from self- and public embarrassment. Financial health is every man’s/woman’s private responsibility, just like health, security, and spirituality. Many things are more private than public. People don’t always observe this because they try to evade rather than accept responsibility. Again, people hate […]
Renewal Strategies
Renewal Strategies for Aspiring Successful Organizations in Today’s Economy is my burden. When you work in any store, pharmacy, supermarket, superstore, or even open market, you groan over the uncontrollable rising cost of living. Even the currency is losing value against international currencies, and I can assure you that it is even losing value to […]
Do You Really Calculate?
Do you really calculate? I mean, calculate your actions. Sometime in October 2024, I was pointed to a store opposite where we were standing by an acquaintance I was chatting with. He said to me, pointing at the store, ‘This store was rented at N300,000.00 per annum (which I knew). The fridge/deep freezer was a […]
Retreat for Leaders
In our passion to serve humanity better and be on top of our game, under our research findings, that many one-person scheduled trainings in non-executive cadres do not yield productivity and profit as much as expected, as compared to the training involving a group by a source, perhaps implant. Please, profit still comes from knowledge. […]
ABOUT Some Mike Ihezuo Bestsellers BOOK
ABOUT Some Mike Ihezuo Bestsellers BOOK, on Leadership, Entrepreneurship, Management, Motivational, Marketing, and Computer Programming. Some of the ABOUT Some Mike Ihezuo Bestsellers BOOK, are listed herewith. There are ABOUT Some Mike Ihezuo Bestsellers BOOK, not listed here. You can inquire about them. The Times You Are Livin’ In: Living Successful in 21st Century Motivational […]
Productivity Concepts
Productivity concepts require both effectiveness and efficiency. Productivity is a performance measure that includes effectiveness and efficiency. Effectiveness is MEETING THE NEED of the customers. Efficiency is meeting needs at a low or economic cost. Productivity; Is Your Organization Productive? An organization is productive if it achieves its goals by transforming inputs into outputs at […]
People Buy Why, Not What
People Buy Why, Not What you think you are offering in the marketplace. People don’t buy WHAT you do; people buy WHY, Not What, you do it. (I don’t think you got me. If you do, I don’t think you believe me. But do, please.) What organizations [including yours] do are PRODUCTS or SERVICES. They […]